Shipping policy

Shipping Policy

Thank you for shopping with Alpine Candles! Here's everything you need to know about how we get your candles to you.

Where we ship

We currently ship within New Zealand only.

Processing time

As our candles are hand-poured in small batches, please allow 1–3 business days for us to prepare and dispatch your order. Orders are not shipped on weekends or public holidays.

Shipping costs

Shipping costs are calculated at checkout based on your delivery address and order size, so you'll always see the exact cost before you pay.

Delivery estimates

Once dispatched, orders are typically delivered within a few business days depending on your location within New Zealand. Please note delivery times are estimates and may vary during busy periods.

Damaged in transit

We package our candles carefully, but if your order arrives damaged, please contact us within 7 days of delivery with photos and your order number, and we'll make it right.

Questions?

If you have any questions about your delivery, please get in touch—we're happy to help.