Refund policy

Return & Refund Policy

We want you to love your Alpine Candles. If something isn't quite right, we're here to help.

Return window

You have 14 days from the date you receive your order to request a return. Unfortunately, we cannot accept returns requested after this 14-day period.

Return conditions

To be eligible for a return, your candle must be:

• Unlit — the wick must be untouched and the candle unused
• In its original condition and packaging, with any seals intact

We reserve the right to decline returns that do not meet these conditions.

How to start a return

To begin a return, please contact us with your order number. Once your return is approved, we'll provide instructions on how to send your item back. You will be responsible for shipping costs.

Refunds

Once we've received and inspected your returned candle, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within a few business days.

Questions?

If you have any questions about your return, please reach out and we'll be happy to help.